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Small & Medium Enterprise Communication

Avaya IP Office

IP Office is a highly modular, all-in-one IP telephone system designed to meet the needs of home offices, standalone businesses, and networked branch and head offices for small and medium enterprises. The award-winning IP Office gives growing companies a complete solution for telephony, messaging, networking, conferencing, customer management, and unified communications. The IP Office support businesses up to 380 extensions. Depending on the scale of your requirement, you can select from the IP406, IP412 and the IP Office 500. There’s also an IP Office Small Office Edition for the smallest requirement.

Avaya Unified Communications

Simplify your communications, cut costs

Avaya’s unified communications solutions help companies to increase employee productivity, improve customer service and reduce costs by integrating multiple forms of communication - including telephony, e-mail, instant messaging and video. UC often means different things to different people. To most, it encompasses the convergence of fixed and mobile telephony, and includes soft phone interfaces too.

Peer to peer and group conferencing, such as voice conference bridges, desktop video conferencing and telepresence, as well as web conferencing, are all components of UC. Messaging such as voice mail and email, plus instant messaging is included, as is the overall concept of ‘presence’. And once all of these forms of communication have been integrated, the next opportunity is to transform business processes by embedding communications into those processes to enhance productivity, efficiency and customer service still further - with the phrase "Communications Enabled Business Processes" being adopted.

Avaya Aura™

Avaya Aura™ is a SIP-based UC architecture, incorporating Avaya Communications Manager. It simplifies complex communications networks, reduces infrastructure costs and quickly delivers voice, video, messaging, presence, web applications and more to employees anywhere.

Avaya one-X

If Avaya Aura is the underlying architecture that enables UC, then Avaya’s one-X family of products is essentially the application that end users will interface with. One-X products offer UC application & collaboration tools covering mobility solutions, presence, messaging, and audio and video conferencing. They help improve employee responsiveness, availability and productivity.

Avaya Agile Communication Environment (ACE)

Avaya ACE and Avaya Aura™ are complimentary solutions: ACE extends Avaya Aura™ into a rich, multi-vendor applications services framework.

ACE supports a Web Service approach in compliance with open Service Oriented Architecture (SOA) frameworks and development environments to facilitate the development of communications-enabled applications. ACE works with multi-vendor network infrastructures (such as PBXs and video systems) through software adaptors that interface to and control these environments.

Modular Messaging with Avaya one-X Speech

Using a variety of features and capabilities that the solution offers, your employees can receive and respond to calls and contacts from customers, partners, and colleagues faster and more efficiently than ever before.

Web, Voice and Video Conferencing

Web, audio and video conferencing, including click-to-conference integration for Microsoft Office Communicator or IBM Lotus Notes and Same time.

Avaya Aura

A SIP-based UC architecture, incorporating Avaya Communication Manager, that simplifies complex networks, reduces infrastructure costs and connects employees at any location to centrally administered applications.

Using the architecture, organisations are able to develop and deploy communications applications just once because the architecture allows every employee access to any application no matter where they are or what communications end point or network they use.

Benefits of Avaya Aura

Improve business agility - The SIP architecture, with centralised management and control, gives businesses the ability to take advantage of new capabilities, deploy new applications, and deliver new levels of customer service.

Reduce costs - Use the corporate network to handle traffic and reduce PSTN usage with a single enterprise-wide dial plan and intelligent routing policies. Save money by consolidating trunks. Reduce administrative costs with simpler management and infrastructure.

Increase productivity - Avaya Aura makes it easy to deploy services to users as needed, independent of location or network connection. Employees get unified communications tools to work effectively in a fraction of the time.

Improve customer service - Empower workers with improved access to the services, information, and experts they need to provide superior customer service with call centre capabilities across the enterprise.

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